Refund Policy

We want you to love what you ordered. If something isn't right, here's exactly how our return, exchange, and refund process works.

This Refund Policy applies to all products purchased on onlineshoppingpk.com — including cosmetics, makeup, perfumes, bangles, jewellery, watches, and hair accessories. Please read it fully before requesting a return or refund.

Eligibility for Returns

Items can be returned within 7 days of delivery if they are unused, unopened, and in their original packaging with tags intact. Proof of purchase (order number or receipt) is required for all return requests.

Non-Returnable Items

For hygiene reasons, opened or used cosmetics, makeup, and perfumes cannot be returned unless defective. Earrings and other pierced jewellery are also non-returnable once the packaging seal is broken.

How to Start a Return

Contact our support team via WhatsApp, email, or the contact form with your order number and reason for return. Our team will confirm eligibility and share the next steps within 24–48 hours.

Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item, notify us within 48 hours of delivery along with clear photos. We will arrange a free replacement or full refund — no questions asked.

Refund Method & Timeline

Approved refunds for prepaid orders are credited back to the original payment method within 7–10 business days. Cash on Delivery refunds are processed via bank transfer or store credit, as preferred.

Exchange Policy

Prefer a different size, shade, or item instead of a refund? We're happy to arrange an exchange, subject to stock availability, within the same 7-day return window.

Return Shipping Costs

If the return is due to our error — wrong or damaged item — we cover the return shipping cost. For change-of-mind returns, the customer is responsible for return shipping charges.

Order Cancellation

Orders can be cancelled free of charge before they are dispatched. Once an order has been shipped, it can no longer be cancelled but may be eligible for return upon delivery.

Inspection Process

All returned items are inspected upon arrival at our warehouse. Refunds or exchanges are processed only after the item passes inspection for condition and completeness.

Late or Missing Refunds

If you haven't received your refund within the stated timeline, please check with your bank first, then contact our support team — we'll investigate and resolve it promptly.

Policy Updates

We may revise this Refund Policy from time to time to improve clarity or reflect operational changes. The latest version will always be posted on this page.

Need Help?

Our support team is available to guide you through any return, exchange, or refund request — reach out anytime through our official channels.

Need to start a return or refund?

Our support team will guide you through the process, step by step.